วันอังคารที่ 24 มกราคม พ.ศ. 2555

vTiger vs SugarCRM

Sales Automation
vtiger Community Edition 5.3
vtiger Complete Edition VTC 2.2
Sugar Community Edition 6.3.
Sugar Professional 6.3.
Sugar Enterprise 6.3.
Management of potentials, leads, contacts and organizations
yes
yes
yes
yes
yes
Potentials
yes
yes
yes
yes
yes
Products Management
yes
yes
no
yes
yes
Quotes Management
yes
yes
no
yes
yes
Order Management
yes
yes
no
no
no
Invoicing
yes
yes
no
yes
yes
Document Storage
yes
yes
yes
yes
yes
Marketing
vtiger Community Edition 5.3
vtiger Complete Edition VTC 2.2
Sugar Community Edition 6.3.
Sugar Professional 6.3.
Sugar Enterprise 6.3.
Campaign Management
- Email
- Non-Email: mail merge, telemarketing
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
Target lists
- Administration
- Adding custom reports from

yes
yes

yes
yes

yes
no

yes
yes

yes
yes
Email Marketing
- HTML templates
- Personalized dispatch

yes
yes

yes
yes

yes
yes

yes
yes

yes
yes
Service and Support
vtiger Community Edition 5.3
vtiger Complete Edition VTC 2.2
Sugar Community Edition 6.3.
Sugar Professional 6.3.
Sugar Enterprise 6.3.
Service case management and tracking
yes
yes
yes
yes
yes
Knowledge Base and FAQ
yes
yes
no
yes
yes
Complaint management and tracking
yes
yes
yes
yes
yes
Support Contract Management
yes
yes
no
yes
yes
Customer service portal
yes
yes
no
$
yes
Project Management
vtiger Community Edition 5.3
vtiger Complete Edition VTC 2.2
Sugar Community Edition 6.3.
Sugar Professional 6.3.
Sugar Enterprise 6.3.
Project Tasks
no
yes
yes
yes
yes
Project specific permission
no
yes
no
no
no
Dashboard
no
yes
no
yes
yes
Time tracking and billing
no
yes
no
no
no
Statistics
no
yes
no
yes
yes
Email Management
vtiger Community Edition 5.3
vtiger Complete Edition VTC 2.2
Sugar Community Edition 6.3.
Sugar Professional 6.3.
Sugar Enterprise 6.3.
Signatures
yes
yes
yes
yes
yes
HTML Templates
yes
yes
yes
yes
yes
Personalized Letter
yes
yes
yes
yes
yes
Incoming emails automatically linked with existing leads and contacts
yes
yes
yes
yes
yes
Activities
vtiger Community Edition 5.3
vtiger Complete Edition VTC 2.2
Sugar Community Edition 6.3.
Sugar Professional 6.3.
Sugar Enterprise 6.3.
Call
- memories
- Invite participants by email
- Automatic Calendar Entries
- Recurring Entries

yes
yes

yes

yes

yes
yes

yes

yes

yes
yes

yes

no

yes
yes

yes

no

yes
yes

yes

no
Tasks
yes
yes
yes
yes
yes
Contact History
yes
yes
yes
yes
yes
Notes and Attachments
yes
yes
yes
yes
yes
Reporting
vtiger Community Edition 5.3
vtiger Complete Edition VTC 2.2
Sugar Community Edition 6.3.
Sugar Professional 6.3.
Sugar Enterprise 6.3.
Report Configurator
yes
yes
no
yes
yes
Dashboards
yes
yes
yes
yes
yes
Collaboration
vtiger Community Edition 5.3
vtiger Complete Edition VTC 2.2
Sugar Community Edition 6.3.
Sugar Professional 6.3.
Sugar Enterprise 6.3.
Calendar
- User View day, week, year - View group

yes
yes

yes
yes

yes
yes

yes
yes

yes
yes
Chat
yes
yes
no
no
no
RSS
yes
yes
yes
yes
yes
Plugin's and Mobility
vtiger Community Edition 5.3
vtiger Complete Edition VTC 2.2
Sugar Community Edition 6.3.
Sugar Professional 6.3.
Sugar Enterprise 6.3.
Plug-in for Microsoft Outlook®
yes
yes
$
yes
yes
Plug-in for Microsoft Word®
yes
yes
$
yes
yes
Plug-in for Mozilla Thunderbird®
yes
yes
$
yes
yes
Mobile
no
yes
no
yes
yes
Rights Management
vtiger Community Edition 5.3
vtiger Complete Edition VTC 2.2
Sugar Community Edition 6.3.
Sugar Professional 6.3.
Sugar Enterprise 6.3.
Function-access management
- At the module level
- At the field level


yes
yes


yes
yes


yes
no


yes
no


yes
no
Record-dependent access management
yes
yes
no
yes
yes
UI - User Interface
vtiger Community Edition 5.3
vtiger Complete Edition VTC 2.2
Sugar Community Edition 6.3.
Sugar Professional 6.3.
Sugar Enterprise 6.3.
Main tabs
- Hide and show
- Rename

yes
yes

yes
yes

yes
yes

yes
yes

yes
yes
Editing mask adaptation
- adding more masks for editing
- Allocation of defaults per mask

yes

yes

yes

yes

no

no

no

no

no

no
Mask adjustment
- Adding rows
- Moving fields

yes
yes

yes
yes

yes
yes

yes
yes

yes
yes
Selectable Languages
yes
yes
yes
yes
yes
Selectable Layouts
yes
yes
yes
yes
yes
Data-Model Customizing
vtiger Community Edition 5.3
vtiger Complete Edition VTC 2.2
Sugar Community Edition 6.3.
Sugar Professional 6.3.
Sugar Enterprise 6.3.
Custom Fields
- Add
- Remove
- Audit Trail
- Mass Update
- Duplicate Merge

yes
yes
yes
yes
yes

yes
yes
yes
yes
yes

yes
yes
yes
yes
yes

yes
yes
yes
yes
yes

yes
yes
yes
yes
yes
Default fields
- Remove
- Rename

yes
yes

yes
yes

yes
yes

yes
yes

yes
yes
Business process support
vtiger Community Edition 5.3
vtiger Complete Edition VTC 2.2
Sugar Community Edition 6.3.
Sugar Professional 6.3.
Sugar Enterprise 6.3.
Configurator for workflow automation rules, actions and messages
no
yes
no
yes
yes
Data Management
vtiger Community Edition 5.3
vtiger Complete Edition VTC 2.2
Sugar Community Edition 6.3.
Sugar Professional 6.3.
Sugar Enterprise 6.3.
Import
yes
yes
yes
yes
yes
Export
yes
yes
yes
yes
yes
Duplicate Merge
yes
yes
no
yes
yes
Duplicate Search
yes
yes
yes
yes
yes
Mass updates in list views
yes
yes
yes
yes
yes
Internationalization
vtiger Community Edition 5.3
vtiger Complete Edition VTC 2.2
Sugar Community Edition 6.3.
Sugar Professional 6.3.
Sugar Enterprise 6.3.
Languages
+30
+30
+30
+30
+30
UTF-8 support
yes
yes
yes
yes
yes
Currency Configurator
yes
yes
yes
yes
yes
Date formatting
yes
yes
yes
yes
yes
Time Zones
yes
yes
yes
yes
yes
Extension and Installation
vtiger Community Edition 5.3
vtiger Complete Edition VTC 2.2
Sugar Community Edition 6.3.
Sugar Professional 6.3.
Sugar Enterprise 6.3.
Installation Wizard
yes
yes
yes
yes
yes
Installation of additional features possible
yes
yes
yes
yes
yes
Integration and Interfaces
vtiger Community Edition 5.3
vtiger Complete Edition VTC 2.2
Sugar Community Edition 6.3.
Sugar Professional 6.3.
Sugar Enterprise 6.3.
Web Service via SOAP API
yes
yes
yes
yes
yes
Single Sign-On via LDAP-Integration
no
yes
yes
yes
yes
SQL
yes
yes
yes
yes
yes
เขียนโดย ที่ ไม่มีความคิดเห็น:
สมัครสมาชิก: ความคิดเห็น (Atom)